Returns & Exchanges

At REDMAGIC, we stand by the quality of our gaming hardware and offer a 15-day return window for products in original condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your gaming setup.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team within 15 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Package Your Device

  Securely place the product in its original packaging, including all cables, manuals, and accessories, to ensure the item is protected during transit.

• 3.
  Ship to Service Center

  Affix the provided shipping label and drop off the package at your nearest authorized carrier location; please retain your tracking receipt for verification.

• 4.
  Inspection and Refund

  Once our technicians verify the device condition, your refund will be processed to your original payment method within 7 to 10 business days.